Can’t pay my M&S credit card
If you can’t pay your M&S Credit Card bill on time, you need to take action quickly. Do not ignore the situation and hope it will go away. Debt has a nasty habit of spiraling out of control.
If your M&S Credit Card is one of several loan repayments you are struggling to make, you should consider setting up a Debt Management Plan with a reputable Debt Help Company. We recommend this company because they are leaders in the debt help industry and get excellent reviews.
I can’t pay my M&S Credit Card bill, what should I do?
If you cannot pay your M&S Credit Card bill you have presumably suffered a change in your financial circumstances. You need to have a close look at how you have ended up in this situation. Is it something you can recover from in the next month. If you are only having problems paying your M&S Credit Card bill, but you are able to pay all your other bills then you can probably sort out this problem on your own. We would suggest you get in contact with M&S Credit Card customer services on 0345 900 0900 or via their website. Explain your situation and discuss how you are going to get back up to date with your payments. Hopefully they will be willing to accommodate you.
My M&S Credit Card bill is just one of several bills I cannot afford to pay
If your M&S Credit Card bill is one of several bills and loans you are struggling to pay then your situation is challenging. It is possible for you to get out of this situation on your own. However you are probably better off getting assistance from an experienced Debt Help Organisation like this one.
A good Debt Help Organisation will:
- Become the main point of contact regarding your debt so your creditors stop contacting you
- Negotiate a significantly reduced monthly repayment
- Negotiate that your interest rate be lowered or even frozen so no further interest is charged
- Negotiate a discount on the total amount you owe. In some cases people have had up to 83% of their debt written off.
- Manage the payment of your debts. So you would make one monthly payment to the debt help company and they would then divide your payment between your creditors.
- Provide you with general tips on getting out of debt
To get started follow this link and begin the process of getting out of debt with the assistance of experienced debt help professionals.
Do you want to make a complaint about M&S Credit Card
You can contact M&S Credit Cards in several ways:
Over the Phone
To make a complaint over the phone, please call M&S Credit Card customer services on 0345 900 0900
Alternatively, you can put your complaint in writing and send it to:
Customer Services team,
The Financial Ombudsman Service
The Financial Ombudsman Service is an external body which plays a key role in the complaints process. The Financial Ombudsman is an impartial and independent organisation formed to help settle individual disputes between consumers and financial services businesses without taking sides.
Taking a complaint to the Financial Ombudsman Service
If M&S Credit Cards has not been able to resolve your complaint to your satisfaction once they have given you their decision, you are able to refer your complaint to the Financial Ombudsman. They will only investigate your complaint if you have already tried to resolve it with M&S Credit Cards first or if it has been more than eight weeks since you first raised your complaint with M&S Credit Cards.
If you are going to the Financial Ombudsman Service because you are unhappy with the outcome of your complaint, you will need to do this within six months of receiving their final response letter.
You also need to contact the Financial Ombudsman Service within six years from the event you are complaining about (or – if later – three years from when you knew, or could reasonably have known, you had cause to complain).
Contacting the Financial Ombudsman Service
You can contact the Financial Ombudsman Service:
Financial Ombudsman Service
by email: firstname.lastname@example.org
by telephone : 0800 0 234 567
You can contact the Financial Ombudsman Service via an Online Dispute Resolution (ODR) platform that has been created by the European Commission.
The ODR platform will forward your complaint to the Financial Ombudsman Service.
For more information about ODR please visit the European Commission website.
Before you are entitled to go to the Financial Ombudsman Service, you may find it helpful to make use of the FLA’s conciliation scheme to resolve your complaint.
You can write to: the FLA’s Conciliation and Independent Arbitration Scheme, addressed to:
The Compliance Manager
Finance & Leasing Association
London WC2B 6UN
Fax: 020 7420 9600
M&S Credit Card – The legal stuff
M&S Bank is a trading name of Marks & Spencer Financial Services plc.
Registered in England No. 1772585. Registered office: Kings Meadow, Chester, CH99 9FB. A wholly owned subsidiary of HSBC Bank plc.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Marks & Spencer Financial Services plc is entered in the Financial Services Register under reference number 151427. Marks & Spencer is a registered trademark of Marks and Spencer plc and is used under license. © Marks & Spencer Financial Services plc 2014. All rights reserved.